Return & Refund Policy

At iusmile, we are committed to ensuring your satisfaction with our LED Teeth Whitening Kit. Our 30-Day Satisfaction Guarantee reflects our confidence in the effectiveness of our product. If you're not completely satisfied with your results, we offer a refund within 30 days from the date of delivery and receipt of your order.

Initiating a Refund:
To initiate a refund, please follow the instructions below:
  1. Contact our Customer Support Team:
    • Email support@iusmile.com with your order number and provide the reason for your refund request.
    • If the product is defective or causes any concerns, include clear photos or videos in your email, showcasing the defective item and any issues you've experienced.
  2. Return Shipping (if applicable):
    • If you choose to return the LED Teeth Whitening Kit, you are responsible for return shipping costs.
    • Our Customer Support Team will provide you with the return address.
  3. Refund Confirmation:
    • Once your refund is approved and processed, we will send you an email confirmation.
    • Please note that the total refund amount does not include the original shipping fee.
     
Damaged in Shipping:
If you believe that the item was damaged during shipping, please contact us within 5 days of delivery. We will work with you to quickly resolve the issue and ensure your satisfaction.
Our Commitment:
At iusmile, your satisfaction is our top priority. If you have any questions, concerns, or feedback regarding our LED Teeth Whitening Kit, please reach out to our Customer Support Team. We appreciate your trust in iusmile, and we are dedicated to providing you with a positive teeth-whitening experience. Thank you for choosing iusmile, where your radiant smile is our ultimate goal.
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